I have been waiting for a refund of $2,000 for more than 60 days already of an rsvp canceled due to COVID. Which room amenities are available at Beloved Playa Mujeres? This is the version of our website addressed to speakers of English in the United States. There are no wristbands, no early-morning hustle for lounge chairs, no buffets (aside from a quality breakfast buffet), and no reservations required for the restaurants. Which popular attractions are close to Beloved Playa Mujeres? What are some restaurants close to Beloved Playa Mujeres? They keep saying that they will call back and never do. Standard amenities include Nespresso machines, fully stocked minibars, in-room selection of premium wines and liquor bottles, and 24-hour room service. Right now our customer service team is receiving an unprecedented number of requests, changes, and refunds due to the impact of the present global emergency . Its facilities include an impressive hydrotherapy circuit, with steam room, hot and cold plunge pools, jet massages, an ice glacier room, sensation showers, heated lounge beds, and more. Beloved Playa Mujeres - Couples Only All Inclusive is rated "Exceptional" by our guests. Claim your listing for free to respond to reviews, update your profile and much more. I have serious concerns about their financial health - and am concerned any deposits made will not be refunded - even though they claim they will. Do I need to take legal action? Are there any historical sites close to Beloved Playa Mujeres? The Hotel Riu Palace Costa Mujeres is an upscale all-inclusive resort in Play Mujeres, about 35 minutes north of Cancun. Don’t worry — we’re not talking about the massive, one-size-fits-all retreats that commonly come with binge-boozing spring breakers, crowded…, Condominio Playa Mujeres, Playa Mujeres 77400, Mexico. The beach here is beautiful, with white sand and palm trees lining the shore. Our friends recommended this resort to us -- however, unless this is resolved, I will not be recommending Finest, Beloved, or Excellence. Reviews about Beloved Playa Mujeres by The Excellence Collection - Adults Only “Food, atmosphere, size and the spa were amazing!” “The staff went out of their way to please us! There is also a Greg Normal golf course inside the resort complex (shared with other properties. go to the BBB in the US or PROFECO in Mexico. I got Julio on the phone. The region is by no means a secret,…, Here’s a universal fact — pools are one of the major draws to a Mexican resort (next to beaches, of course!). There are plenty of cushioned loungers, daybeds, and palapas at the pools and beach, plus beach cabanas for rent. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Please see our partners for more details. Own or manage this property? For honeymooning couples, or families that prefer a more laid-back vibe and options for adult time, we’ve rounded up the most romantic all-inclusive resorts in the Caribbean and…, Booking a luxury hotel in Mexico often means scoring access to stellar dining, swish rooms with whirlpools, and expansive beachfront pools. that I spoke to on the phone said, "Not to worry, it's your honeymoon, your knees are going to be up anyway." Dear Guest, We are very sorry to read that you did not receive your refund yet. The hotel can arrange off-site excursions for a fee, such as diving at the Great Mayan Reef, sailing, deep-sea fishing expeditions, trips to the wildlife sanctuary at Isla Contoy, Xel-Ha, Chichen Itza, and others. Outside are La Isla Grill Trattoria, set on the beach and serving Italian fare with a taste of Mexican cuisine, and the open-air, palapa-style El Mar, which has a wood oven for pizzas. Mexico and the Caribbean are packed with stunning hotels along the ocean, but not all offer the romantic atmosphere many couples want. You look like you could use a vacation. Are there opportunities to exercise at Beloved Playa Mujeres? Book Beloved Playa Mujeres, Playa Mujeres on Tripadvisor: See 5,863 traveller reviews, 8,345 candid photos, and great deals for Beloved Playa Mujeres, ranked #2 of 14 hotels in Playa Mujeres and rated 5 of 5 at Tripadvisor. With that in mind, these…, Hey, you. That is the most disappointing - that a property that prides themselves on service - gets all quiet and non-responsive when the time comes to hold up their refund end of the bargain. Condominio Playa Mujeres, Playa Mujeres 77400 Mexico, All linens sanitized in high-temperature wash, Face masks required for staff in public areas, Hand sanitizer available to guests & staff, I will gladly update this review if I find the customer service improves. Between Andrew being rude, Julio speaking over me, and the complete lack of response from their customer service email system (WHICH IS THE ONLY WAY THEY WILL COMMUNICATE REGARDING REFUNDS), I have lost all respect for this resort. Then, all of a sudden, we got a charge to our credit card... so we called and asked, how could you charge us if we don't even have a room assignment? Taste delicious gourmet dishes in a laid back setting at our wood oven and grill seaside restaurant at Beloved Playa Mujeres in Cancun, Mexico. All rooms have big whirlpool tubs with access from both the main rooms and the private terraces, and with views of either the pools or the ocean. My recommendation is Do Not Book until the property has actually reopened - I suspect it probably won't ever again and all money spent is lost. Note that the hotel implemented an adults-only policy in Sept. 2016. There are four gourmet restaurants here, and all have a la carte fare and don't require reservations. How about an all-inclusive getaway? The two-mile stretch of beach here feels nearly private, and there's not much around aside from the Excellence Playa Mujeres and Finest Playa Mujeres next door and residential real estate. When I said the rooms were a different rate and not comparable, he insisted on reading off the website the amenities of the room and how they were "comparable." At this point, we couldn't cancel because they waited two months to make the changes, and there were no other resorts or rooms available for the sale price that we booked during the promo. The Cancun international Airport is about 35 minutes to an hour away, depending on traffic. Daniel's passing reminded me that I had not done a review of our last trip. Beloved Playa Mujeres is an all-inclusive resort, so all food and beverages are free, including international premium alcoholic drinks. Does Beloved Playa Mujeres have an airport shuttle? There are no public transportation options here, so guests will need to rent a car or use taxis to get around. Beloved Playa Mujeres - Couples Only All Inclusive is an all-inclusive property. However, I had to waste a good part of my second day of the honeymoon in the office complaining. Yes, dry cleaning and laundry service are offered to guests. Give me a real ETA of when I'm getting my money, give real solutions to clients. Not very romantic for the honeymoon we'd imagined. In August, we scheduled our trip to the Beloved for our honeymoon in October under a promo they were running when they were reopening. Being able to walk right out your door and jump into one! A full-service salon is also on-site. Now I've spent 5 phone calls and A LOT of hours on hold while they try to figure out what went wrong ( apparently ticketing is to blame) but now they can't find a flight with the same seats available. The Beloved Playa Mujeres is one of the best boutique, adults-only all-inclusive hotel resorts in Playa Mujeres, Mexico. The entry-level Junior Suites start at a whopping 960 square feet (90 square meters), edging out the entry-level Junior Suites at next door Excellence Playa Mujeres (which are 807 square feet). As the customer/client, they are not comparable -- so I asked how they were going to make it right. Here you'll have a comfortable home base of contemporary luxury. This is very frustrating since its no fault of our own and they don't seem to know what to do, also they won't transfer me to a supervisor that can do something. Here you'll … Quality is great for an all-inclusive resort. They placed us in a two story suite. Yes, free parking is available to guests. At these nine all-inclusive hotels, you’re able to book a swim-up room so that cooling off…, Cancun might have a bit of a reputation as a party-centric beach bonanza popular with young adults, but sometimes, visitors just want to get away from it all. Taxes and fees that are shown are estimates only. Many guests may choose to lounge on their own terrace or in their private plunge pool, but there are also three common outdoor pools to enjoy. There’s little in the immediate surrounds, but most guests are content to use the on-site features such as three outdoor pools with whirlpools -- one with a swim-up bar and ocean views – a 35,000-square-foot spa with impressive hydrotherapy facilities, and free non-motorized water sports. We never received confirmation of where they were placing us -- nor did they reach out and ask if we had a preference of the Excellence or the Finest. Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast. Room rates include meals and beverages at onsite restaurants and bars. What better way to do that than with a private plunge pool? 1 Zona Continental, Lote 10 SM 3, Isla Mujeres, Cancun, Quintana Roo Set on an as–yet–undeveloped stretch of Mexican Caribbean beach, The Beloved … Beloved Playa Mujeres, Playa Mujeres: See 5,869 traveller reviews, 8,345 photos, and cheap rates for Beloved Playa Mujeres, ranked #2 of 14 hotels in Playa Mujeres and rated 5 of 5 at Tripadvisor. For info on these editor-selected items, click to visit the seller’s site. All-inclusive rates cover unlimited premium liquor, quality dining at four a la carte restaurants, where no reservations are required, and 24-hour room service. Stylish hotel architecture and decor, generous suites, spotless service, deluxe facilities, and of course, our secluded beachfront setting, all enable you to let your days happen naturally. There are Swim-Up Suites available, as well as several categories with private plunge pools -- in order of size, the Casita Suite, Two-Story Casita Suite, the Terrace Suite, which has the plunge pool on a private rooftop area, and the Penthouse Suite. Therefore, we said, we should get refunded the difference. Overall, Crosby Street Hotel ranks significantly better than … Preferred Hotels & Resorts in Playa Mujeres, Adults Only and Adult Friendly Resorts Playa Mujeres, Playa Mujeres Adults Only All Inclusive Resorts, Playa Mujeres Luxury All Inclusive Resorts, Playa Mujeres 5 Star All Inclusive Resorts, Playa Mujeres All Inclusive Beach Resorts, Hotels near Playa Mujeres Trips and Tours, Hotels near Delphinus Conservation Sanctuaries, Hotels near One Spa at Finest Playa Mujeres, Hotels near Unidad Multidiciplinaria Tizimin, Hotels near Instituto Tecnologico de Tizimin, Hotels near Universidad Interamericana Para El Desarrollo Sede Tizimin. While there’s plenty of shade in the areas closest to the buildings and around the large pools, the walkways themselves get lots of sun. Note that a dress code applies for dinners at the restaurants. He said we could cancel. A hotel's guest rating is calculated using data provided under license by Tripadvisor. Still waiting to hear from their customer service, we complained and submitted a ticket on November 8th -- FINALLY on November 10th, we received a reply stating they will do a thorough investigation regarding the refund, and we should expect it take 15 days. The spacious gym has wood floors, ample natural light, and plenty of strength-training machines, free weights, and cardio machines. First off I have to say - it pains me to write this review. Beloved Playa Mujeres, Playa Mujeres: 5,863 Hotel Reviews, 8,345 traveller photos, and great deals for Beloved Playa Mujeres, ranked #2 of 14 hotels in Playa Mujeres and rated 5 of 5 at Tripadvisor. We received an email in October saying they were moving us to a different resort because they weren't opening the Beloved. The seclusion is part of the appeal for many, but those who crave the activity of the Hotel Zone may prefer the pricier Le Blanc (which is one of the smallest adults-only all-inclusive options in that area, and has the most pampering service). more. Instead of listening to me and trying to help, he continuously spoke over me. I then tried to call back and talk to someone else. Julio's customer service was even worse. There are 14 treatment rooms, including couples’ rooms. Please check our partner sites when booking to verify that details are still correct. The Beloved Playa Mujeres, in operation since 2003, also differs from most of Cancun's top luxury all-inclusive resorts because of its location in remote Playa Mujeres. Explore Playa Mujeres Beloved Hotels for couples only Give in to a couple's escape alongside your loved one with a long list of romantic amenities and activities, such as indulgent spa rituals and our always … Last week we were devastated to hear about the death of Daniel who was such a fabulous and well loved member of staff. Here you'll … Firstly, Daniel - may you rest in peace - your smile and happy conversation made our days. I have a upcoming reservation in march for my honeymoon and I booked the flight and hotel through their official site.I don't know who they outsource their customer service and ticketing services to because they screwed up our flight tickets by not even issuing a plane ticket to my fiance. They are all wonderful but I have to make mention of three members of staff who were simply amazing and made our holiday. What are some of the property amenities at Beloved Playa Mujeres? A week and a half. You guessed it, we weren't. Nearby attractions include Guadalupe Chapel (4.7 miles), Playa Norte (3.6 miles), and Zona Arqueologica El Meco (2.1 miles). We were planning a return visit in 2021 for my husbands 50th but I fear the UK government will not let us fly to Mexico for sometime to come. All products are independently selected by our writers and editors. In addition to the size, little luxuries help these rooms stand out, such as the pillow menus and twice-daily maid service. This might bring to mind a tranquil scene of sipping cocktails at the swim-up bar, but reality often sees rowdy kids splashing in the pool. Secondly, Walter - simply the nicest, kindest. Playa Mujeres Cancun, Quintana Roo, Mexico, Best All-Inclusive Resorts in Playa Mujeres, Cancun, Best Luxury Hotels in Playa Mujeres, Cancun, Best Beach Hotels in Playa Mujeres, Cancun, Most Romantic Hotels in Playa Mujeres, Cancun, The 13 Best Mexico Hotels With Private In-Room Pools, Most Romantic All-Inclusive Resorts in the Caribbean and Mexico, The 15 Best Adults-Only Luxury Resorts in Mexico, The Most Romantic Beachfront Hotels in the Caribbean and Mexico, Where to Go in the Riviera Maya: A Cheat Sheet to the Top Destinations, 9 All-Inclusive Resorts With Swim-Up Rooms in Mexico, 5 Cancun Hotels With Private Plunge Pools, 10 Mexico Hotels With Incredible Swim-Up Suites, Top All-Inclusives for Mega-Resort Haters, Grand Palladium Costa Mujeres Resort & Spa, Villa del Palmar Cancun Luxury Beach Resort & Spa, Boutique all-inclusive, adults-only resort in Playa Mujeres, Beautiful stretch of white-sand beach lined with loungers, Huge, elegant suites have whirlpool tubs and furnished balconies, Three chic outdoor pools with whirlpools; one with swim-up bar and ocean views, Excellent food at four a la carte restaurants; no reservations (or wristbands) required, All-inclusive covers premium international liquor and non-alcoholic beverages, Poolside and beachside service, plus 24-hour room service, 35,000-square-foot spa has impressive hydrotherapy facilities, Spacious, well-equipped fitness center with yoga studio, Free non-motorized water sports such as kayaks, snorkels, and paddleboards, Honeymoon and anniversary packages available, Seaweed debris on the beach is a possibility (depending on the time of year), Remote location means nothing else in vicinity for exploring, 30-minute drive to downtown Cancun (Ciudad Cancun), Hour's drive to snorkeling and quiet beaches in Puerto Morelos, 90-minute drive to Playa del Carmen, a town with great shopping and a well-heeled crowd, Two-hour drive to the Mayan ruins at Tulum, Oceanfront Penthouse Suite w/ Plunge Pool, Two Story Beachfront Casita Suite w/ Plunge Pool. Our guests praise the pool and the restaurant in our reviews… What makes a pool even better? The two-mile stretch of beach here feels nearly private, and there's not much around aside from the Excellence Playa Mujeres and Finest Playa Mujeres next door and residential real estate. Yes, Beloved Playa Mujeres offers an airport shuttle for guests. There are some of the activities many associate with all-inclusives, such as bingo, trivia, and DJ music by the activity pool (the one with the swim-up bar), but overall the activities and nightlife are pretty low-key. and the best guy to make your holiday super special with little surprises and a fabulous kind smile to greet you every time you see him! If that’s your scene, there’s plenty to love. Is Beloved Playa Mujeres located near the city center? The Beloved's 109 rooms are all massive suites. Fitness classes such as yoga and Pilates are available. Conveniently located restaurants include Los Tacos de Humo, Guru Beach Club & Restaurant by Lotus, and Pizza & a...More. They finally had another room available for us the next day at 5pm. Beloved Playa Mujeres Captivating contrasts, natural wonders, and emerald bliss have made Beloved Playa Mujeres one of the best hotels in Cancun for couples. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Guests who get a bit peckish during the off-hours can hit up the 24-hour room service available in all of the rooms, or snacks from the beach and pool service. We sent you our email on October 26th. Nonetheless, we do hope that despite the inconveniences, you can give us the opportunity to welcome you in the near future to provide you the best holiday ever with the attention to detail which we are characterized for. Other items and amenities, including taxes and … Lupita Steak House is an indoor eatery open only for dinner. The 109-room Beloved Playa Mujeres is a sleek boutique all-inclusive resort with a couples-only, adults-only policy that affords a relaxed atmosphere along a beautiful white-sand beach. Read my full review of this hotel’s exceptional service and gorgeous pools to see why The Beloved Playa Mujeres … Please, rest assured that we are doing our very best to handle the high volume of requests, but we must humbly ask for your patience during this time while we make our way through the queue. Top room amenities include a minibar, air conditioning, and a flat screen TV. There are more places to choose from in the Playa Mujeres area. The Beloved Hotel Playa Mujeres combines luxury and comfort with the convenience of the 'boutique style' Adults only all-inclusive Hotel, in the perfect setting poised for pleasure and relaxation. Book Beloved Playa Mujeres, Playa Mujeres on Tripadvisor: See 5,870 traveler reviews, 8,345 candid photos, and great deals for Beloved Playa Mujeres, ranked #2 of 14 hotels in Playa Mujeres and rated … Suites are huge and have furnished balconies, whirlpool tubs, and free liquor bottles. The first night of our honeymoon, we heard kids screaming in the hallways at 9:40-11pm. At the Beloved, we. We emailed them on OCTOBER 26th, and again on OCTOBER 29th stating our issues with the errors the resort made. The Beloved Hotel Playa Mujeres combines luxury and comfort with the convenience of the 'boutique style' Adults only all-inclusive Hotel, in the perfect setting poised for pleasure and relaxation. At this intimate beachfront community you'll enjoy personalized spa and wellness programs, fine dining, seaside golf, boating and fishing from our inland marina, and a host of other activities. I have been calling the call center and every time your answer is the same... No answer, no solution, nothing. Book Beloved Playa Mujeres, Playa Mujeres on Tripadvisor: See 5,870 traveller reviews, 8,345 photos, and cheap rates for Beloved Playa Mujeres, ranked #2 of 14 hotels in Playa Mujeres and rated 5 of 5 at Tripadvisor. Stamped concrete pathways with river-rock accents connect the grounds, with sandy gardens featuring shrubbery and palm trees off to the side. We are very disappointed. Book Beloved Playa Mujeres, Playa Mujeres on Tripadvisor: See 5,865 traveller reviews, 8,345 candid photos, and great deals for Beloved Playa Mujeres, ranked #2 of 14 hotels in Playa Mujeres and rated … The buildings housing the rooms are block and stucco. The largest unit here is the 4,478-square-foot (416-square-meter) Owner's Suite. Book Beloved Playa Mujeres, Playa Mujeres on Tripadvisor: See 5,863 traveller reviews, 8,345 photos, and cheap rates for Beloved Playa Mujeres, ranked #2 of 14 hotels in Playa Mujeres and rated 5 of 5 at Tripadvisor. Browse Venue prices, photos and 7 reviews, with a rating of 3.8 out of 5. Book the Beloved Playa Mujeres - Couples Only All Inclusive - Stay at this 5-star luxury property in Playa Mujeres. Except that it takes 30 to 60 days when it has already been more than 60 days. Horrible booking process through their packages, Do not book through their vacations by excellence packages! There are also free activities such as bike tours and guacamole-making class. Yes, you over there who has been staring at the computer screen for hours with an overworked expression on your face. … They aren't comparable, and if you try to book them online, they are charged at different rates. 15 days from when? Book Beloved Playa Mujeres, Playa Mujeres on Tripadvisor: See 5,862 traveller reviews, 8,338 candid photos, and great deals for Beloved Playa Mujeres, ranked #1 of 13 hotels in Playa Mujeres and rated 5 of 5 at Tripadvisor. 10 Telegraph expert rating Lavish suites, calming design, and a palapa-lined beach characterise this all-inclusive resort in the secluded Playa Mujeres area. We called and complained and they said we were in a comparable room -- however, this is not comparable. The Beloved shares a private resort complex with Excellence Playa Mujeres, Finest Playa Mujeres, and La Amada Residences, all of which make use of the inland marina that houses 170 slips. , receive our warmest regards from the Excellence Collection, General Manager at Playa... Mostly white fabrics and furniture throughout Collection, General Manager at Beloved Playa Mujeres short boat-ride Isla! Better way to do that than with a private plunge pool rent a car or taxis... 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